Faq

RETURNS AND REFUNDS

As the nature of boutiques.asia is to provide you with designer export-quality factory over-run, we may not be in a position to offer replacement for unique or out of stock products. For products with small defects, ou may return at sight and we will offer you an alternative if the products is in stock. You may have to pay for the delivery costs.

PAYMENTS

Payments can be deposit or paid in full by credit card, that may be final as in such case your booking prevails on other clients. If not sure, your order can be paid COD, Cash On Delivery after inspection and acceptance, the sale is considered final. When an order is cancelled, you may leave a credit for future purchases.

SHIPPING & DELIVERIES

You have a choice for courier delivery or by appointment delivery. We ship primarily in HCMC, the rest of Vietnam for now. For Shoppers in Asia, you may nominate a person resident in Vietnam to receive your Order. Alternatively, for Asia countries delivery, our shopper service will contact you within 24hr-48hrs of your order to offer you with a shipping solution by Air or Sea freight at our own cost.

P/ORDERS

Orders at boutiques.asia are firm and will be processed in all good faith. We will consolidate your order and send you in 1 delivery when possible. For longer processing time for big objects or Makers factories leadtime constraints, we will inform you on separate shipment accordingly. We will arrange the delivery at the maximum of our capabilities to your best convenience, additional costs may be charged to you on mutual consent. We reserve the right to cancel the P/Order when delivery is deemed not feasible timely or financially.

PRODUCTS

We guarantee quality and genuine products. As clearance products or past collections our sales are as per factory condition. Product are new, ever used, but some defects may be mentioned on our website presentation, which warrants the cheaper price you get through boutiques.asia As our products are straight from Maker’s factories, you may be offered a guarantee, repairs, maintenance or replacement within Vietnam at their premises -with or without additional fee-. Our client service may assist you through the process with guidance, without responsibility on the Maker’s promise.

PROMOTIONS

At times, we may have special promotions to clear specific lots, to get the prime information and priority, you can fill up your profile on your preferred product categories and subscribe to our newsletter for general information or special offers.

MEMBERSHIP / CREDITS

Membership is free and reviewed yearly for relevance. We can revoked freely, with immediate effect, based on demand from yourself, any Maker’s or legal complaint or if we consider our service can not guarantee your satisfaction. We aim at being non-invasive. See our Privacy terms.

SALES INVOICES

Vietnam ‘Red invoices’ are available upon demand and sending of your company details including address in Vietnam and Tax code. The VAT is currently 10%. All other commercial invoices are issued on delivery.